AMUR offers returns and exchanges under the terms and conditions set forth in this policy. 

If any of the ordered items does not match your expectations or does not fit you, you can return it within 14 days from the date you took delivery of the order.

Please note: You will only be able to return a product and get a refund if:

-You received the wrong product by our mistake.

- You received a product with a defect. 

- You received a product of another color by our mistake.

A customer must inform us about the aforementioned issues, providing us with photos as proof within 14 days after the confirmation of their delivery. When we receive a product and no damage has been done to it, we will give a total refund of the money paid for the item. In this case, the customer ought to send the item back to us in its original packaging. Amur will pay all costs (shipping, taxes).

You cannot return an ordered item if:

- You have already used the product.

- The product has been engraved.

* The product involves full bodies, panties, garters, and latex products (for reasons of hygiene).

** The product has the wrong fit size. Amur can fix that due to the terms of the exchange

NOTE: If you ordered two or more products, we will offer a refund for ONLY the wrong/ faulty item.

* To guarantee the health and safety of our staff and customers, we cannot allow you to return any item that comes in contact with bodily fluids or the genitals. Once these categories of items leave our warehouse, we consider them as used and unsalable. However, if the product is defective or damaged, you will be able to return it. Please, inspect your items when you receive them.

You cannot return any of the following:

• lingerie panties
• leather garters
• latex products
• leather full bodies

Please, establish contact with us if there is any specific issue with your return request, and we will be glad to resolve the issue amicably.                                                                                

If your exchange/return is not shipped out within 7 days after it was approved, we will reject this request and cancel the free return label that we sent to you by email.

Once we receive your returned item and find it intact, we will notify you via email. Also, we will inform you whether we approve or reject your request for a refund. 

Please note: if the item you returned is:

• used
• not in good condition
• not in the original packaging with all the labels and tags intact
• an intimate nature product

We will not only reject your request but also ask you to cover the shipping cost to return the parcel to you.

If your request is approved, your refund will be processed in 5 - 7 working days after approval. If you ought to have received a refund but haven’t received it yet, please contact us at support@amurdesires.com.

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If you have queries that are not addressed above, simply write to us at support@amurdesires.com — we are always on hand to help you!