SHIPPING

AMUR would charge you a fee for the shipment of your products to your destination. This shipping fee would be calculated together with your purchase order price upon checkout.

The messaging service is carried out with tracking control. Presently, USPS, UPS, DHL and FedEx are the courier services we use to ship the products you ordered from our site to you. We have the express right to use any Courier service as we deem fit.

OUR SHIPPING AND DELIVERY SERVICE TO YOU MAY TAKE LONGER PERIOD THAN ESTIMATED BECAUSE OF THE IMPACT OF THE WAR IN UKRAINE.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. 

PLACE OF DELIVERY, DEADLINES AND LOSSES

Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.

BY MERIEL will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed. - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Depending on the destination of the order various shipping methods can be used, each method and each destination have shipping times that are specified in the order confirmation process.

Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, BY MERIEL will inform its User/Customer, as soon as it has knowledge of them.

Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.

Delays in delivery will not be considered if the order was made available to the User/Customer by the transport firm within the specified time frame but could not be delivered due to reasons attributable to the User/Customer.

When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.

DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.

If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.

We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.

If after 7 working days after the departure and re-delivery of the order has not been arranged, the User / Customer should contact us at support@amurdesires.com. 

In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated logistic costs.

If the reason for not being able to make the delivery is the loss of the order, in this case, the courier service agent will initiate an investigation. In these cases, the response times range from one to three weeks, error from our part will ensure we redeliver the product to you or issue a refund.